Terms and Conditions

Welcome to orbitmallstore.com, managed by the company Ai Log Srl, located at Via Fosso del Canneto, 32/a, 47899 SERRAVALLE RSM (hereinafter “the company”).

Please carefully read the following general terms and conditions that govern the use of our online store accessible at trevomaxi.com (hereinafter “the website”). Access and use of the site are subject to acceptance and compliance with these terms. If you do not agree with any part of these terms, please refrain from using the site and the services offered. These terms constitute a binding agreement between you and the company.

Definitions

The Company: Ai Log Srl, with registered office at Via Fosso del Canneto, 32/a, 47899 SERRAVALLE RSM.
The Website: The online store accessible at https://orbitmallstore.com, operated by the company.
The User: Any natural person using the website.
The Buyer (or “you”): Any natural person completing a purchase in the online store.
The Consumer: A natural person purchasing or using goods and services for purposes outside their professional or lucrative activity.
Privacy Policy: Document containing all information about the processing of personal data within the website. The policy is available [here].
Cookie Policy: Document containing all information about the processing of cookies within the website. The policy is available [here].
Online Store orbitmallstore.com

i. Use of the Online Store

The company operates the online store in accordance with these terms. The store is accessible to buyers, with the possibility of temporarily disabling or suspending it for maintenance without notice.

The site may be temporarily unavailable, or there may be interruptions in payments for maintenance and updates. The company disclaims any responsibility for any damages caused during such interventions.

ii. Placing an Order in the Online Store

The sales contract is considered concluded when the buyer confirms the order (via confirmation email with status “Order confirmed”). From that moment, prices and conditions are fixed. The contract is electronically archived.

Purchase Procedure:

Selection of Items: The buyer selects the desired items and quantity, confirming with “Add to Cart.”
Completion of Form: The buyer completes the form with the necessary data for delivery, choosing delivery and payment options.
Confirmation and Message: After confirmation, a confirmation message is displayed, and the buyer receives an email with order details.
All information is treated according to the Privacy Policy.

iii. Prices, Payment Methods, and Promotions

Prices: Expressed in EUR and inclusive of VAT. Valid at the time of the order. The offer is applicable until revoked.
Payment Methods: Cash on delivery, Credit Card, PayPal. Verification and authentication may be required.
Promotions: Offers with reduced prices for a limited period.
iv. Costs and Shipping

Prices do not include shipping costs, indicated in the online store. Two shipping methods: standard and express. Delivery is made by Poste Italiane.

Safety Notices for Product Use:

The use of products may pose risks to life and safety. The buyer is responsible for understanding and accepting them. The company disclaims liability for damages resulting from product use, regardless of correct or incorrect application.

The company provides detailed descriptions but cannot guarantee complete accuracy. The buyer is required to test the products safely.

In the event of liability claims, the company limits its liability to three times the product’s price.

We strive to provide accurate information, but minimal deviations may occur due to different suppliers.

v. Exercise of the Right of Withdrawal

The customer making a purchase on our online store has the right to exercise the right of withdrawal from the contract. This right can be exercised within 14 days from the date of receipt of the ordered product by notifying the company through the shipping service. The customer is not required to provide a reason for their decision. The right of withdrawal applies exclusively to individual customers who purchase or use goods and services for purposes outside their professional or commercial activity.

The withdrawal statement is considered valid if submitted within the specified period. It can be forwarded through a predefined form or sent via email, accessible through the link in the “Right of Withdrawal” section at the end of the page. The customer bears the burden of proof regarding the exercise of the right of withdrawal.

In case of withdrawal, the customer is entitled to a refund or replacement of the product but not to a credit. After notifying the withdrawal, the products must be returned within 14 days from the date of communication of the decision. The goods must be sent to the indicated address: Ai Log Srl Via Fosso del Canneto, 32/a 47899 SERRAVALLE RSM. The return is considered timely if made within the 14-day period.

Returned products must be unchanged and undamaged, in the original packaging or in one that preserves their integrity. Damaged, altered, or inadequately packaged products are not accepted. Return costs are borne by the customer.

If payment has already been made, the refund will be made within 8 working days from the arrival of the return at our address. The company reserves the right to withhold payment until the products are received.

The amount will be refunded using the original payment method. In the case of cash on delivery, the refund will be credited to the bank account indicated in the form.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Service contracts after full performance, if execution started with the express consent of the consumer and acceptance of the loss of the right of withdrawal following the full performance of the contract.
Supply of goods or services whose price is linked to uncontrollable market fluctuations that may occur during the withdrawal period.
Supply of tailor-made or clearly personalized goods.
Supply of perishable or quickly expiring goods.
Supply of sealed goods that are not suitable for return for reasons of hygiene or health and have been opened after delivery.
Supply of goods that, by their nature, are inseparably mixed with other goods.
Supply of alcoholic beverages with an agreed price at the time of sale, whose delivery can only take place after 30 days, and whose actual value depends on uncontrollable market fluctuations.
Contracts where the consumer specifically requests a visit from the professional for urgent repair or maintenance work but accepts the loss of the right of withdrawal if the professional provides additional services or goods.
Note that the return of products not falling under the withdrawal cases is subject to a fee of 10 EUR, representing the cost of handling an unjustified complaint.

vi. Complaints

If the product malfunctions or is received in inadequate conditions, the customer has several options:

a) Shipping Guarantee

We offer an additional guarantee for damages or non-compliance within 48 hours of receiving the product. Any damages or errors must be reported within 48 hours of delivery by email, accompanied by clear photographs of the package (with a clearly visible label) and the damaged product.

Complaint resolution will be prioritized to ensure the shipment of a replacement product.

b) Technical Product Warranty

Some offered products are covered by a 24-month warranty,